Please check in with our spa coordinator at the front desk upon arrival.
Like you, our guests come to PürLux to relax and enjoy a tranquil and stress-reducing experience. Please speak quietly and keep conversation to a minimum in the hall outside of the treatment rooms. We realize you may be visiting PürLux with a group of friends or loved ones. Feel free to converse in our lounge areas, but please speak quietly and be courteous of other guests. Please be sure that cell phones are set to silent, even if they are kept in your locker.
What to wear, where.
To keep your robe fresh and dry, we recommend wrapping up in the provided towels when enjoying the steam room and sauna. Wear your robe in any common areas, to and from treatment rooms. While we ask that you do not bring robes, towels, or sandals from home to use in our facility, you may bring a clean swim suit to wear in the steam room or sauna if you prefer that option. Sandals should be worn in common areas, steam room and sauna. Hooks are provided in treatment rooms to hang your robe during your session, and directly outside of the steam rooms and saunas.
Lockers & personal items.
PürLux provides its clients locker for the storage of clothing and personal items that include, but are not limited to: wallets, money, jewelry, credit cards, and other valuables. This service is a courtesy to our guests. The guest assumes all responsibility and risk for lost or stolen items that have not been secured in the locker. If we notice that you forget something, we will be sure to call you and hold the items(s) at the front desk for you. However, PürLux is not responsible for any lost or damaged items during you visit to our facility.
To maintain our serene atmosphere, we do not permit children in the spa area unless they are receiving spa services AND accompanied by an adult. Please note, written consent from parent/guardian is required in order for minors to receive spa services. Parents are responsible to ensure that children are well behaved and respect the spa experience of other guests.
A frequently asked question from our guests is ‘what should I leave as a tip?’ Gratuity is a personal choice. Customary gratuity for each service provider is 15 to 20 percent. Should you decide to leave a gratuity, you may use cash or card and and give directly to the service provider or leave with front desk attendant. 100% of gratuity is given directly to service providers. Tipping is never expected, but always appreciated.
Men and women’s areas.
Men and Women’s locker rooms are identified with signage. Please use only your designated area, and close the door behind you as you enter and exit the locker rooms.
We realize you may want to share photos of your visit with your friends and family or on social media. We appreciate you sharing your experiences and photos of our beautiful facility on social media, we only ask that you are mindful of others. PürLux respects the privacy of all guests, therefore we do not permit photographs or video of other guests at PürLux without permission. PürLux shall not be liable for the acts of other guests who violate this policy. If a guest observes or has a reason to believe that another guest has violated this policy, please immediately inform the PürLux staff management for investigation. Anyone violating this policy shall be prohibited from using the facilities. PürLux may ask for permission to take photos for advertisement purposes, but will include a Photo Release to the client if such situation occurs. PürLux may share photos posted to our website from checkin’s on Facebook, as well as guest reviews on facebook.
Smoking is not permitted. There is no smoking inside, outside on the deck, or in front of the building. Please be courteous of other guests entering and exiting the building, and use the designated smoking area located on the corner of the complex closest to citizens bank. Please use the provided disposal and do not throw cigarette butts onto the ground.
Your spa service includes access to our complimentary steam room and sauna, and both our tranquility and garden lounges. Stay as long as you like! We understand that you may want to stay all night, but at some point we must send our hard working staff home to rest and recharge for another glorious day at PürLux. Please note that we do give our evening guests a fifteen minute curtesy notification prior to closing the steam rooms and saunas for the day. Please place all towels, robes, and slippers in the laundry bin in the locker room. We realize that our robes and slippers are so comfy that you may want to take them home. We do carry all of the products used for treatments, as well as robes, linens, and slippers in retail area at the front desk. Our spa coordinator will gladly assist you with any retail purchases, answer questions about our unique artisan gifts & products, as well as reschedule you for a future visit.